Remote Care
Remote technical support for your team. The agreement defines covered users, assets, and scope.
Request a quote
Minimum 10 users
Request a fit review04 — Ongoing Support & Stability
Resolve your team’s IT issues without waiting for a site visit
Remote support for user and system issues, with on-site escalation when needed. We review covered users, assets, and support channels before service begins.
Remote first
where suitable
Visit when needed
after reviewing the case and site
Agreed scope
coverage confirmed before work starts
DellGrandstreamFortinet
Remote firstwhere suitable
Services that save your team time
Choose the right support option
Start remotely; an on-site visit is reviewed when needed. Requests remain pending review.
Submitting a request is not a contract or activation. It remains pending until OMA reviews and approves price and scope, payment is collected, the agreement is signed, and OMA approval is recorded.
Why you need this
Support should not wait for a site visit
01
Staff work is interrupted
A user or device issue can interrupt daily work, even when it can be resolved remotely.
02
Hard-to-describe issues
Collecting details early helps the technical team choose the right next step.
03
A site visit is not always necessary
Start with remote triage and arrange an on-site visit when the issue needs it.
How support works
Remote triage
Identify affected users, systems, and business impact.
Remote session with your approval
Gather issue details and guide the user through an agreed channel.
Escalate when needed
If on-site work or parts are needed, confirm scope and cost before a visit.
How it works
From request to next step
01
Send the issue details
Share your company, site, affected system, and business impact.
02
Review the request
OMA reviews the details and contacts you to confirm support scope.
03
Remote support or a visit
Agree on the response method and cost before work begins.
04
Approval before activation
Submitting the form does not create an active ticket or activate service.
9years of tech expertise
157529registered commercial entity
2120ITIDA license number
Remotewith on-site visits within the agreed scope
FAQ
Remote support questions
Remote requests are available to businesses across Egypt. On-site visits depend on location and coverage.
No. The request remains pending OMA review until scope and applicable payment are confirmed.
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Learn more →A technology partner that lightens the load
You do not need a full IT department to get dependable support
The decision is not a salary-versus-package comparison. It is about ownership, available expertise, and clear access and decisions. Choose a model for your operations, then agree the scope before work begins.
01
Hire an in-house IT lead
Fits daily work that needs a consistent on-site presence and deep knowledge of your business.
- Close to employees, operations, and decisions.
- Knowledge and context build inside your company.
- You manage hiring, training, tools, and absence cover.
- Expertise depends on the person’s skills and capacity.
02
A dedicated OMA IT resource
Ask whether an OMA team member can be assigned to agreed duties, hours, and work location.
- May fit when you need someone close to your team without a direct hire.
- Service management remains within a clear agreement with OMA.
- Availability, coverage, and backup are confirmed after reviewing the need.
- Duties, access, and term are agreed in writing before work starts.
03
OMA managed IT team
Fits when you need remote help, visits, and related expertise from a team rather than one person.
- Remote help for suitable issues, with visits within scope.
- Support, management, or maintenance can be scoped as needed.
- Responsibilities, assets, hours, and response terms go in the written quote.
- May avoid building a full internal team when the agreed scope covers your needs.
04
Your IT lead plus OMA
Fits when an internal lead knows the business and needs backup for specialist work or peak demand.
- Your internal lead stays close to employees and daily priorities.
- Use OMA for work beyond the team’s expertise or capacity.
- Agree responsibilities and handoffs before work starts.
- Keep internal knowledge and add expertise where needed.
Trust is built into the details
Before assigning IT responsibility, agree on:
- Clear ownershipWho receives requests and manages escalation?
- Controlled accessWhat access is needed, and who approves changes?
- Written scopeWhich devices, sites, and hours are covered?
- Documented follow-upHow are requests, decisions, and handovers recorded?
If budget is one of your criteria, compare annual costs
An additional comparison — not the only factor
Compare equivalent scope before comparing numbers
Enter the costs you know. This annual comparison is indicative and changes with service scope, taxes, and extra work.
Enter at least the monthly salary and service fee to compare annual totals.
This calculation stays in your browser and is not sent or saved. Before deciding, confirm both options cover the same users, devices, service hours, taxes, travel, and scope. A suitable managed service can cost less than hiring multiple specialists, but the result depends on your figures and proposal scope. Request a written OMA proposal for review.
Want to find the right model for your business?
Request a needs review
Share your user, device, and site counts and business hours; OMA can review the scope with you.
Business technology, selected
Products supported by OMA
Products for the devices and networks your business relies on. Ask us to check fit with your current environment.
Products and images link to OMA Store. Price and stock can change; check the product page before placing an order.
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Equipment related to this service
Browse store categories related to your needs. Price, availability, and model compatibility are confirmed in the store before an order is approved.
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Our engineers are ready to assess your needs and recommend the right fit.