04 — Ongoing Support & Stability

Reduce avoidable downtime with scheduled IT maintenance

A scheduled maintenance plan based on your sites, devices, and systems, combining remote follow-up with visits when needed. Scope and pricing follow an asset review.

Request a scope review Talk to an OMA specialist

Scheduled visits on a set schedule

Priority response for contract clients

Monthly / quarterly / annual flexible terms

DellFortinetKaspersky

Technician carrying out preventive business IT maintenance

Scheduled visitson a set schedule

Why you need this

Preventive maintenance reduces surprises

Recurring faults

Issues that return need a review of their cause and related assets.

Undocumented assets

Without an up-to-date inventory, maintenance scope and cost are harder to estimate.

Only reacting to failures

Scheduled reviews help identify needs before they become downtime.

Scope follows an asset inventory

Sites and systems inventory

Identify the locations, devices, and systems covered by the agreement.

Scheduled review plan

Agree on review items and how findings are documented.

Quote based on scope

There is no fixed price before the covered sites and assets are known.

How it works

Set up a maintenance contract

Review sites and assets

Collect the sites, systems, and devices to be covered.

Define maintenance items

Agree on checks, schedule, and documentation.

Confirm scope and cost

Review a clear proposal and approve it before the contract starts.

Begin after approval

Visits and coverage do not begin before the agreement is approved.

9years of tech expertise

157529registered commercial entity

2120ITIDA license number

Remotewith on-site visits within the agreed scope

FAQ

Maintenance contract questions

Pricing is determined after inventorying sites and assets and defining scope.

Visit frequency and scope are specified in the proposal before contracting.

Related services

Clients of this service often also need

Technical Support

Immediate response to anything outside scheduled visits.

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Protection Systems

A core part of any complete maintenance contract.

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IT Management Outsourcing

Broader coverage if you need full management, not just maintenance.

Learn more →

A technology partner that lightens the load

You do not need a full IT department to get dependable support

The decision is not a salary-versus-package comparison. It is about ownership, available expertise, and clear access and decisions. Choose a model for your operations, then agree the scope before work begins.

Hire an in-house IT lead

Fits daily work that needs a consistent on-site presence and deep knowledge of your business.

Close to employees, operations, and decisions.
Knowledge and context build inside your company.
You manage hiring, training, tools, and absence cover.
Expertise depends on the person’s skills and capacity.

A dedicated OMA IT resource

Ask whether an OMA team member can be assigned to agreed duties, hours, and work location.

May fit when you need someone close to your team without a direct hire.
Service management remains within a clear agreement with OMA.
Availability, coverage, and backup are confirmed after reviewing the need.
Duties, access, and term are agreed in writing before work starts.

Subject to need and availability

OMA managed IT team

Fits when you need remote help, visits, and related expertise from a team rather than one person.

Remote help for suitable issues, with visits within scope.
Support, management, or maintenance can be scoped as needed.
Responsibilities, assets, hours, and response terms go in the written quote.
May avoid building a full internal team when the agreed scope covers your needs.

Agreed tasks and coverage

Your IT lead plus OMA

Fits when an internal lead knows the business and needs backup for specialist work or peak demand.

Your internal lead stays close to employees and daily priorities.
Use OMA for work beyond the team’s expertise or capacity.
Agree responsibilities and handoffs before work starts.
Keep internal knowledge and add expertise where needed.

Trust is built into the details

Before assigning IT responsibility, agree on:

Clear ownershipWho receives requests and manages escalation?
Controlled accessWhat access is needed, and who approves changes?
Written scopeWhich devices, sites, and hours are covered?
Documented follow-upHow are requests, decisions, and handovers recorded?

If budget is one of your criteria, compare annual costs

An additional comparison — not the only factor

Compare equivalent scope before comparing numbers

Enter the costs you know. This annual comparison is indicative and changes with service scope, taxes, and extra work.

In-house employee cost Monthly salaryEGP Monthly employer costs and benefitsEGP Annual tools, software, and trainingEGP Annual recruitment and absence coverEGP

OMA service quote Monthly fee in the written quoteEGP Annual extras and travel not includedEGP

Enter at least the monthly salary and service fee to compare annual totals.

This calculation stays in your browser and is not sent or saved. Before deciding, confirm both options cover the same users, devices, service hours, taxes, travel, and scope. A suitable managed service can cost less than hiring multiple specialists, but the result depends on your figures and proposal scope. Request a written OMA proposal for review.

Want to find the right model for your business?

Share your user, device, and site counts and business hours; OMA can review the scope with you.

Request a needs review

Business technology, selected